Booking Policy, Reservation Conditions, House Rules & Refund Policy

1.Vicky’s Lodge – Komenda, Central Region, Ghana 1

2. Introduction These policies govern all reservations, bookings, stays, and services provided by Vicky’s Lodge, Komenda (“the Lodge,” “we,” “us,” or “our”)

3. By making a reservation, staying at the Lodge, or using our services, guests (“you” or “the guest”) agree to comply with these terms and conditions

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5. Reservation & Booking Policy 2

6.1 Reservation Confirmation • All room reservations are subject to availability

7. • A reservation is considered confirmed only after payment (full or partial, where applicable) has been received and confirmation has been issued by the Lodge

8. • Verbal or phone reservations without payment are tentative and may be released if payment is not received within the stated time

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10.2 Payment Terms • Payment may be required in advance, upon arrival, or as otherwise communicated at the time of booking

11. • Accepted payment methods may include cash, mobile money, or bank transfer, subject to availability

12. • All rates are quoted in Ghana Cedis (GHS) unless stated otherwise

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14.3 Rates & Taxes • Room rates include applicable service charges unless otherwise stated

15. • Government taxes, levies, or statutory charges imposed by Ghanaian authorities may apply and are subject to change without prior notice

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17. Check-In & Check-Out • Check-In Time: From 1:00 AM • Check-Out Time: By 12:00 PM Early Check-In / Late Check-Out • Early check-in or late check-out is subject to availability and may attract additional charges

18. • Unauthorized late check-out may be charged as an extra night

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20. Cancellation & Refund Policy 4

21.1 Cancellation by Guest • Cancellations must be communicated in writing or via official contact channels of Vicky’s Lodge

22. • Refund eligibility depends on the timing of cancellation: Cancellation Period Refund Status 48 hours or more before check-in Refund or reschedule (less applicable charges) Less than 48 hours before check-in No refund No-show No refund 4

23.2 Refund Processing • Approved refunds will be processed within a reasonable timeframe using the original payment method where possible

24. • Transaction or administrative fees may be deducted

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26.3 Lodge Cancellation • In rare cases where the Lodge must cancel a reservation due to unforeseen circumstances, guests will be offered a full refund or rescheduling without penalty

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28. House Rules 5

29.1 Guest Conduct • Guests are expected to behave in a respectful manner toward staff, other guests, and property

30. • Disorderly conduct, excessive noise, or illegal activities are strictly prohibited

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32.2 Property Use & Damage • Guests are responsible for any damage caused to Lodge property during their stay

33. • The Lodge reserves the right to charge for repair, replacement, or cleaning of damaged items

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35.3 Visitors • Non-resident visitors are not allowed into guest rooms without prior approval from management

36. • The Lodge reserves the right to restrict visitor access for security and safety reasons

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38.4 Safety & Security • Guests must comply with all safety instructions and security procedures

39. • The Lodge shall not be liable for loss of personal belongings unless caused by proven negligence

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41. Food & Beverage Policy • Outside food or drinks may be restricted in certain areas of the Lodge

42. • Food and drinks ordered from Vicky’s Lodge must be paid for as agreed at the time of order

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44. Children & Minors • Children must be supervised by a responsible adult at all times

45. • The Lodge is not responsible for accidents caused by lack of supervision

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47. Right of Admission Vicky’s Lodge reserves the right to refuse accommodation or terminate a stay without refund where guests violate these policies, engage in unlawful conduct, or pose a risk to others or property

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49. Limitation of Liability To the extent permitted under the laws of the Republic of Ghana, Vicky’s Lodge shall not be liable for indirect loss, injury, or damage arising from a guest’s stay, except where caused by gross negligence

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51. Governing Law These policies shall be governed and interpreted in accordance with the laws of the Republic of Ghana

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53. Contact Information For reservations, cancellations, or inquiries, please contact: Vicky’s Lodge, Komenda