Privacy Policy - Vicky’s Lodge – Komenda, Ghana

At Vicky’s Lodge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our lodge, use our services, make bookings, or contact us. 1. Information We Collect We may collect the following information from guests and visitors: • Full name • Phone number • Email address • Booking details (check-in/check-out dates, room type) • Payment information (processed securely via third-party providers) • Special requests or preferences • Any information you voluntarily provide when contacting us 2. How We Use Your Information Your information is used to: • Process reservations and bookings • Confirm payments and issue receipts • Communicate with you about your stay or orders • Provide customer support and services • Improve our services and guest experience • Comply with legal and regulatory requirements 3. Information Sharing Vicky’s Lodge does not sell, rent, or trade your personal information. We may share limited information only with: • Payment service providers for transaction processing • Legal authorities when required by law • Service partners strictly for operational purposes All third parties are required to keep your information confidential. 4. Data Security We take reasonable measures to protect your personal information from: • Unauthorized access • Loss or misuse • Disclosure or alteration Access to guest information is restricted to authorized staff only. 5. Cookies and Online Data If you visit our website or social media pages, we may use basic cookies or analytics tools to improve functionality and user experience. These do not collect sensitive personal information. 6. Your Rights You have the right to: • Request access to your personal data • Request correction of incorrect information • Request deletion of your data (subject to legal obligations) Requests can be made by contacting us directly. 7. Children’s Privacy Our services are not directed at children under 18. We do not knowingly collect personal information from minors. 8. Policy Updates Vicky’s Lodge reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website or communicated where necessary. 9. Contact Us For questions or concerns about this Privacy Policy, please contact: Vicky’s Lodge